A1: Please check whether the wires were connected correctly.
A2: Please check whether the voltage was in the normal range (175-250V), and measure whether the first and third inward wires have the voltage of AC220V.

A1: Please check whether the wires were connected correctly.
A2: Please check whether the consumption is less than 0.1%Ib.

A1: Please check whether the wires were connected correctly.
A2: Please check whether the consumer is using power in anti-direction.

A: The customer is stealing electricity.

A1: Please check whether the first-phase wire is connected normally but the second-phase wire is connected in anti-direction, or the second-phase wire is connected normally but the first-phase wire is connected in anti-direction.
A2: Please check whether all the wires are working well, or one wire is not working.

A1: Please check whether first and second wires are connected to phase-wire correctly and whether third and fourth wires are connected to the median-wire.
A 2: Please inform us of this matter.

A 1: If the consumer didn’t input the wrong purchased sum of power of the card to the meter, the error correcting function in the software can correct this error.

A1: Please check whether the consumer’s meter was replaced
A2: According to the records of consumption, re-open an account for t consumer.

A 1: Please check the times of purchases and inserting with the purchase card.
A 2: Accounting to the consumer’s code, check out the times of purchases.
A 3:Accounting to the times of purchases checked out, adjust the purchases times by the maintenance function.
Note: If the consumer has input the purchased sum of power to the meter after purchase, the purchase times=inserting times;
If not, the purchase times=inserting times + 1.

 A 1: Reissue a card with the function of complementarity.

A 1: Delete the old power selling station from the software and reset a new one, then the account could be opened successfully.
Note: When you are preparing to delete the power retail station, you should backup the database.

A 1: Please use the setting card to clear the data on the meter that was inserted the card and ready for using. At the same time, please take the purchase card to the power selling management for reloading and choose the function of “formatting”.